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We are seeking a highly motivated and customer-focused Food & Beverage Team Leader to oversee daily operations and ensure an exceptional guest experience. You will play a key role in leading and motivating the team, maintaining smooth operations, and upholding service excellence.
Customer relations
Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
Enquires whether guests are satisfied throughout their experience
Takes into account and anticipates guests' needs
Conveys the hotel image
Professional techniques / Production
Determines the best organisation (production, distribution, storage etc) according to existing infrastructure and equipment
Supervises stock rotations for soft and alcoholic drinks and catering supplies, and identifies any needs
Supervises and checks the bar, restaurant, menu, presentation
Is responsible for applying the reference standards and audit procedures as defined by the hotel and brand
Coordinates with the departments close to the F&B department (front office, reservation etc)
Guarantees that equipment is kept clean and well maintained, in line with hygiene regulations
Ensures equipment remains in good condition and signals any needs for technical intervention
Ensures compliance with legislation governing the sale of beverages
Team management/ Talent & Culture
Contribute to guests satisfaction by providing high quality services with a warm and friendly and
approach.
Develops employees' motivation and team spirit by creating a good working atmosphere
Integrates and trains employees, providing support for skills development
Ensures that employees are well presented (uniforms, personal hygiene etc)
Helps employees improve their skills and provides support
Commercial / Sales
Is familiar with all the hotel's services and promotes them to encourage guest loyalty
Respects requests from the Sales Department and fulfills the customer promise
Increases sales through his/her innovative and creative approach and reliable advice
Promotes the special offers and full range of products
Management and administration
Manages the products available for guests
Keeps the loss and breakage of equipment to a minimum and keeps the superior informed
Keeps an inventory of equipment and tracks items coming in and out in coordination with the Assistant General Manager
Hygiene / Personal safety / Environment
Ensures that the workplace remains clean and tidy
Knows and ensures application of the hotel's security regulations (in case of fire etc)
Ensures the safety of people and property in the hotel
Respects the hotel's commitments to the "Environmental Charter" (saving energy, recycling, sorting waste etc).
