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Are you committed to delivering outstanding customer service?
We are recruiting for a Membership Team Leader to join our client, a reputable, global company at the top of their game. Working for a great company and a much sought after place to work in Milton Keynes, this opportunity can offer excellent opportunities for personal and professional growth.
In this role of Membership Team Leader, you will work with the team supervisor to support the day to day and to ensure the team are performing. The ideal candidate will have some leadership experience or responsibilities, have excellent customer service experience and be able to take a hands-on approach to dealing with customers directly.
Hours: 35 hours per week
Benefits for a Membership Team Leader
24 days annual leave + bank holidays
Hybrid working after training
Professional growth and training opportunities
A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plans
Key responsibilities for a Membership Team Leader
Be a role model for the team and provide motivation
Manage and resolve escalated complaints from the team
Consistent quality checking and feedback, working within a structured framework
Dealing with queries from members over the phone, via email and webchat
Key skills for a Membership Team Leader
Team leader experience
Exceptional customer service, experience dealing with high volume inbound calls
If you are interested in this role and think you have the experience required, please apply now!
