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Engineering Administrator
Milton Keynes
Days (Monday - Friday)
30,000
We're looking for a motivated and organised Service Administrator to join our busy Milton Keynes team. In this role, you'll take ownership of spare parts administration, ensuring our customers and engineers receive the support and service they need to keep operations running smoothly.
Key Responsibilities:
- Generate quotations for spare parts in SAP
- Process spare part order requests from customers and engineers
- Handle incoming phone calls from internal and external customers
- Place spare part orders with suppliers and maintain minimum stock levels
- Proactively sell spare parts to increase turnover
- Raise and process invoices for service orders, handling any invoice queries
- Upload invoices and documentation to customer online portals
- Produce daily reports to identify and resolve orders stuck in error queues
- Provide weekly (or ad-hoc) revenue reports for the Service Director
- Manage key account monthly invoicing and maintain asset lists
- Generate ad-hoc customer reports as required
About You:
- Strong customer focus with proven customer service experience
- Excellent communication skills - both written and verbal
- A confident problem solver with the ability to multitask effectively
- Experience working in a performance-driven environment (SLAs/KPIs)
- Ability to remain calm and organised under pressure
- High attention to detail and strong organisational skills
- A team player who enjoys collaborating with others
- Proficient in Microsoft Office, particularly Excel
- Experienced user of SAP and CRM systems
What We Offer:
- Competitive salary up to 30,000
- Monday-Friday working hours (no weekends!)
- Supportive, team-focused environment
- Opportunities for training and career progression
In return for your commitment my client offers a stable and secure career for a technically motivated engineer. If you feel this is of interest, please send your CV directly to Thomas Barkes at or call for a confidential discussion on (phone number removed).
