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Customer Service Agent- Near Pontypridd- 24,500
Yolk Recruitment are seeking passionate Customer Service Agents, your mission will be simple: deliver brilliant customer service every single day. We are working exclusively with a company in financial services near pontypridd.
You'll be at the heart of our customer interactions-offering guidance, resolving issues, and providing a positive experience at every touch point. You'll be working within a supportive contact centre of around 20 team members, where collaboration is key. You will receive of in-depth training to set you up for success.
What you'll be doing:
- You'll help customers understand their finance agreements over telephone, email and via other platforms
- You will be working resolving queries quickly and confidently
- If you directly cant support with someone you will liase internally to ensure customers satisfaction.
What experience will you need:
- Ideally, experience in customer service ideally speaking to customers on the telephone.
- Strong listening and communication skills
- The ability to stay calm and solve problems efficiently
- Good organisational and time management skills
- A team-first attitude and a willingness to learn
- Bonus: Knowledge of the motor finance industry
What You'll Get in Return
- Salary of 25,500
- Mon-Friday working hours.
- 26 days holidays plus bank holidays
- A permanent, full-time role on site (with options for hybrid in the future)
- Private medical cover
- High street discounts
- Ongoing career development and growth opportunities
- Its an easily accessible location, with train/bus links and free parking.
