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Customer Service Representative
Location: Nantwich
Duration: Temporary
Hours: Monday - Friday, 8am- 4:30pm
Pay Rate: £15.40ph
Key Responsibilities:
- Process customer orders in a timely and accurate manner
- Provide excellent customer service at all times, acknowledging that you are the primary touchpoint for customer communication
- Retain a good working relationship with all internal and external customers and suppliers
- Escalate issues with middle and senior management accordingly
- Resolving issues in a calm and professional manner, including answering questions or giving advice where appropriate
- Demonstrate a strong working knowledge of all products and services
- Liaise with internal departments to resolve queries on order amendments and execution
- Investigation of stocks and movements, and customer complaints
Key Experience Required:
- To have a “can do” attitude when resolving issues
- To be excellent with internal stakeholder management and communication
- To be approachable, and communication with customers effectively
- Computer skills on Microsoft Office and ERP systems
If you are interested in this position please apply directly or email your CV over to . You can also call Ellie on 01270589943.
INDCOM
