Internal Sales Coordinator

Title: Internal Sales Coordinator

Salary:  £28,000 per annum

Working hours: Monday - Friday, 8:30am - 5:00pm

Location: Narborough, Leicestershire

VH Talent is delighted to be working in partnership, with our client to appoint an Internal Sales Coordinator. The successful applicant will be the first point of contact for all the company’s customers. Overseeing, from initial enquiry through to processing the order and providing aftercare, to ensure a seamless service is provided.

We’re seeking a confident customer service professional, who is proactive, committed to delivering an excellent service and enjoys engaging with customers.

The Internal Sales Coordinator Role:

• Answer incoming calls, emails and live chat, responding to sales enquiries.
• Generating customer quotations, ensuring to accurately record order requirements and measurements
• Process customer orders onto the internal systems
• Liaise with suppliers, couriers and other branches to ensure SLA’s are met
• Handle customer complaints, providing solutions and refunds if required
• Support with other administration tasks as the business requires

You’ll Need:

• Customer service skills with the ability to liaise with internal and external personnel via telephone, email and occasionally face to face
• Previous B2C or B2B experience would be beneficial
• Good administration skills
• Ability to use own initiative to drive tasks to completion
• Attention to detail by ensuring all orders are recorded accurately
• Excellent problem solving skills
• Proficient in Microsoft packages, including Word, Excel and Outlook

What’s in it for you:

• 25 Days annual leave + Bank Holidays
• Reward Scheme
• Profit Share depending on company performance
• Monday to Friday day shift
• Training provided

VH Talent, your Permanent and FTC Recruitment Partner!