Community and Customer Manager

Community & Customer Manager

As we continue to grow, Tai Tarian is looking for a self-motivated, Community & Customer Manager to provide a proactive and effective service for the contact centre, customer liaison, leaseholder liaison, tenant engagement and community engagement operations.

This role is permanent with a starting salary of £53,164 a year, rising to £55,672 after key competencies of the role are met.

Criteria for Role:

To be successful in the role of, Community & Customer Manager you will have a minimum of 5 years’ experience in one of the key areas of customer experience, stakeholder management and community engagement.

About the role

Reporting to the Head of Communication & Stakeholder Engagement this role is responsible for the: contact centre, customer liaison, leaseholder liaison, tenant engagement and community engagement operations. This is a key role which will contribute to the delivery of the organisation’s customer experience, tenant voice and community engagement agendas

Please see attached the Community & Customer Manager role profile for the full job description and person specification.

About Us

This is a great opportunity to join a socially conscious award-winning organisation, named Best Sustainable Housing Association in Wales 2021. With over 9,000 properties across our region, we are one of the largest social housing landlords in Wales, making a real difference in our communities.  

Every one of us who works for Tai Tarian is passionate and committed to making a difference to our customers, employees, and the surrounding community and we work in a values-led culture that is Be Bold, Be Fair and Be Kind which empowers us to continually grow and change. As we expand to meet demand there are opportunities for career growth in many technical and management directions.

Find out more about us and the benefits we offer in our Candidate Pack, to get a feel for what it’s like to work with us and decide whether you can see yourself as a part of our amazing organisation.

As an equal opportunities’ employer, we aspire to have a diverse and inclusive workplace and encourage suitably qualified applicants from all areas of the community.

If you would like further information about this opportunity, please contact

If you are interested in applying for this role please provide your CV along with a covering letter outlining why you feel you've got the skills, experience, and knowledge we are looking for. 

Please note, if successful you will need to provide original documentation to confirm you have a right to work in the UK.

Closing Date: 14th September 2025

Interview Dates: 2nd & 3rd October 2025