Assistant Branch Manager

If you enjoy delivering exceptional customer service, have the skills and influence to drive a culture of success and accuracy within a team, then this could be the role for you!

As an Assistant Branch Manager, through role modelling behaviour, positive influence, constructive feedback and coaching, you will be supporting the Branch Manager to lead, focus and motivate a team. You will use your skills and knowledge to ensure the branch is delivering the Marsden personal service, all whilst adhering to risk guidelines and regulatory framework. It is essential that all our colleagues understand their own important contribution to our business goals. As an Assistant Branch Manager you will work in collaboration with the Branch Manager to provide effective communication and ensure individual objectives are clear and up to date in order to achieve these goals. We pride ourselves on our ability to make a difference to all our members and being part of a valued team, you will share this special customer journey with them.

It is essential for our next team members to have a good standard of general education (GCSE Grade C or above in Maths and English); ICT level 2 and/or CeMAP qualification would be desirable. A proven ability to provide exceptional customer service, communicate effectively at all levels and make decisions and drive a team in the absence of the Branch Manager. Experience of working within Financial Services is essential for this role, alongside excellent numeracy and accuracy skills.

We are a smaller organisation, and as such, all of our colleagues have the ability to enjoy breadth within their role, as well as utilising and developing their specialist skills.

So what’s in it for you?

Rated “very good” for employee engagement (Best Companies 2024), we are a progressive organisation that values individuality and diversity. We are signed up to the Women in Finance Charter and are proud to have a 55% female Senior Management Team. We are an accredited Living Wage Employer and operate with purpose. In 2022 we set up our Charitable Foundation, and we are always looking for ways in which we can better support our communities.

This role is advertised on a full-time basis, working a 35-hour week between Monday and Friday at our Nelson branch.

In addition to the competitive salary on offer, we also provide an attractive suite of benefits including a generous annual leave entitlement, contributory pension scheme (with 10% employer contribution), life assurance, healthcare cash plan, and discounted memberships.

Apply today!

Please read through the full job description available via the careers page on our website. If this sounds like the perfect role for you, then apply now to become our Assistant Branch Manager. 

Please note – we are not accepting support from agencies at this time and are looking to engage with candidates directly.