Service Administrator

Location: Newark-on-Trent
Salary: £30,000 – £32,000 per annum, depending on experience + company benefits

This is a key position within the service department, responsible for delivering outstanding customer support and ensuring the smooth scheduling and administration of all service activities. The successful candidate will act as the first point of contact for aftersales queries and play a vital role in maintaining efficient internal operations.

• Handling aftersales queries via phone and email in a professional and timely manner

• Scheduling engineers for breakdowns, servicing, pre-delivery inspections (PDIs), and stock inspections

• Creating and maintaining service jobs in IBCOS GOLD, ensuring accuracy of customer and machine information

• Processing jobs promptly, including time approvals and invoicing

• Submitting and managing warranty claims via the SANY portal

• Preparing and following up on service quotations with customers

• Coordinating with the parts department on stock availability, ETA, and allocation

• Keeping Work In Progress (WIP) records updated with clear job statuses

• Managing build sheets and tagging of stock, sold, and demonstration machinery

• Filing service documents such as job cards, PDI reports, and compliance paperwork

• Supporting the wider service department with general clerical and administrative tasks

• Carrying out other relevant duties in line with the role

To succeed in this role, you’ll need to be proactive, detail-oriented, and confident in dealing with both customers and internal teams.

• Minimum of 1 year’s experience in customer service and/or service administration

• Strong organisational skills with excellent attention to detail

• Confident communicator with a customer-first mindset

• Proficient with Microsoft Office (Excel, Word, Outlook)

• Ability to manage multiple tasks in a fast-paced environment

• Full UK driving licence

• Experience using IBCOS GOLD, CheckProof, or similar systems

• Previous experience in a technical, engineering, or machinery-related environment

• Familiarity with service workflows in the construction or agricultural machinery sectors

• Own transport

• Salary of £30,000 – £32,000 per annum

• 22 days holiday + bank holidays

• Company pension scheme

• Full training programme provided

• Monday to Friday working hours

  (08:00 – 17:00, 40 hours/week)

• Free on-site parking

• Supportive and collaborative work environment

Please apply with a CV and feel free to include a cover letter outlining why you're perfect for the role.

We kindly ask for those requiring sponsorship to not apply as the client is unable to offer sponsorship and any applications here will be automatically rejected.

Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive, we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying – then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.