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Newark, Nottinghamshire
FM Scheduler / Helpdesk

FM Scheduler / Helpdesk

Fusion People Ltd

Posted a day ago, valid for a month

Newark, Nottinghamshire NG228LA, England

Full Time

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Sonic Summary

The FM / Helpdesk Scheduler role is based in Beeston, Nottinghamshire, with a salary of £27,250 per year.
This permanent position requires previous experience in a customer-facing role, such as customer services or project management.
The Scheduler will manage incoming calls, schedule work, and oversee maintenance tasks while ensuring performance targets and SLAs are met.
Key responsibilities include handling customer queries, managing PPMs and reactive tasks on Maximo, and producing monthly performance reports.
Candidates should possess excellent communication skills, the ability to multitask in a fast-paced environment, and IT knowledge, including MS Office and CAFM systems.

Role: FM / Helpdesk SchedulerLocation: Beeston, NottinghamshireSalary: £27,250

Hours: 8am - 5pm Monday to FridayDuration: Permanent

MAIN PURPOSE OF FM SCHEDULER:The Scheduler will be responsible for managing incoming calls, workforce planning and reactive maintenance work coming through from external clients.Reporting to the Contract Managers, to work as part of the Contract Management Team, carrying out the duties below.FM SCHEDULER DUTIES & RESPONSIBILITIES:* Scheduling work across the stated contract* Reacting to emergencies raised by the client and overseeing engineer's attendance* Plan efficiencies of location and response time improvements* Schedule PPM's / WAF's to Subcontractors.* Taking ownership of workload daily* Diagnose technical abilities and fault reported to determine "P" code is correctly applied.* Handling customer complaints or queries via telephone, email or letter.* Manage completion of PPM's on Maximo.* Manage completion of reactive tasks on Maximo.* Control and issue engineer's uniform.* Production of monthly performance report.* Management of Contract performance schedule.* Chasing subcontractors' reports/schedules* To achieve the teams agreed performance targets and ensure that SLA's are metFM SCHEDULER SKILLS & KNOWLEDGE: * IT Knowledge:o MS Officeo CAFM SystemsESSENTIAL FM SCHEDULER EXPERIENCE:* Previous experience in a customer facing role (Customer Services, Admin, PA, Project Management)* Excellent communication skills and ability to work well as part of a team* Ability to work in a fast-paced environment, multitask and make effective decisions quickly* Experience of working in financial performance penalties

--- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.

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