Head of Customer Growth

Step into a pivotal role as the Head of Customer Growth, where your expertise will drive revenue growth by expanding existing customer relationships. This position is integral to transforming how the organisation engages with its current customer base, ensuring every interaction enhances value. Leading a newly formed Customer Growth Team, you will mentor Strategic Account Managers, increase customer lifetime value, deepen strategic partnerships, and deliver customised solutions. This role aligns sales efforts with broader business objectives, fostering a customer-centric culture and enabling sustained business growth.

Benefits:

- Competitive Salary & Incentives: Enjoy a rewarding package that recognises your contributions.
- Career Progression: Opportunities for growth and leadership development within a dynamic environment.
- Innovative Culture: Join a collaborative team focused on learning, innovation, and making a tangible impact on customer growth and company revenue.
- Global Reach: Be part of a global team enhancing customer and colleague experiences worldwide.

Key Responsibilities:

- Collaborate with sales leadership to identify key expansion areas within the customer base.
- Work with marketing, product, and customer success teams to develop campaigns that enhance customer engagement.
- Use data and insights to create tailored account strategies for high-potential accounts.
- Lead a team of account executives focused on upselling, cross-selling, and expansion.
- Foster a high-energy, collaborative, and customer-first sales culture.
- Conduct regular 1:1s, deal reviews, and performance feedback sessions to develop team members.
- Ensure accurate sales forecasting, pipeline management, and reporting.

Required Skills & Experience:

- Proven experience managing high-performing B2B sales teams.
- Strong coaching and people management skills.
- Ability to build trust-based relationships with customers and align solutions to their evolving needs.
- Experience in strategic/consultative selling, uncovering client pain points, and expanding accounts through tailored recommendations.
- Deep understanding of MEDDPICC or similar methodologies.
- Evidence of consistently meeting or exceeding revenue growth targets.

Desirable Skills:

- Strong analytical skills to identify growth opportunities and optimise team performance.
- Experience with CRM tools (e.g., (url removed)) and sales reporting.
- Strong organisational skills and ability to drive execution in a fast-paced environment.
- Comfort with ambiguity and resilience to succeed when plans are not finalised.
- Experience with change management.

Key Metrics of Success:

- Achieving team targets for upsell, cross-sell, and expansion revenue.
- Increased product adoption and customer retention within the existing client base.
- Improved win rates, average deal sizes, and sales cycle efficiency.
- High levels of team engagement, development, and retention.

Seize the chance to lead a dynamic team and drive significant growth in a high-energy, innovative environment. Make a lasting impact on customer growth and company success.