Operations Coordinator

Operations Coordinator

Annual Salary: c£35,000 - £40,000 per annum, dependant on experience

Location: Newbury

Job Type: Full-time

Elevate Your Career with Our Client: Established as a leader in delivering cutting-edge software solutions, our client is seeking an experienced Operations Coordinator. In this role, you will play a crucial part in ensuring the timely and high-quality delivery of our products and services. This dynamic, customer-facing position offers extensive opportunities to interact with customers and third parties, making it perfect for someone who thrives in a service-oriented environment. Our client is renowned for their commitment to excellence, and this role is pivotal in upholding their high standards. If you are dedicated to producing top-tier work and delighting both internal and external customers, this is the opportunity for you.

Day-to-day of the role:

• Become familiar with our main products and capabilities to present a confident and trusted interface with customers.
• Understand contractual obligations and delivery terms for individual projects.
• Schedule work for our development, testing, and systems administration teams to ensure on-time delivery.
• Monitor progress with individuals, costs, and time spent on projects.
• Review and monitor outstanding support calls.
• Liaise with customers and business partners, keeping them informed of the status of developments.
• Support and attend/chair internal and customer project and service reviews.
• Track project progress through all stages, including administrative steps such as quotes, POs, invoicing, and payment.
• Provide management information regarding progress.
• Support the sales process including assessment of work requirements, product demonstrations, and preparation of quotation/bid documents.

Required Skills & Qualifications:

• Degree level education or equivalent working experience, with excellent English and Maths skills.
• Previous experience in an operations administration role, ideally with some experience of managing software projects.
• Experience of leading/supervising a team of technically skilled professionals is a distinct advantage.
• Excellent keyboard skills and a working knowledge of word processing and spreadsheet software.
• Experience with Google Workspace is advantageous, as is experience in preparing bids and tender responses.

Desirable Qualities:

• Highly organised, self-motivated individual with the ability to grasp technical concepts and quickly reprioritise tasks.
• High level of organisational skill, logical and precise thinking.
• Ability to produce very high-quality output with outstanding attention to detail and consistency.
• Comfortable working in an agile environment with a wide variety of responsibilities.
• Ability to drive progress on multiple tasks simultaneously.

Benefits:

• 25 days holiday per year, plus English Bank Holidays, rising with long service to a maximum of 30 days.
• Contributory pension scheme.
• Travel allowance.
• Private healthcare.
• Death in service insurance.
• Long-term illness cover.
• Membership of our ‘perks’ website offering discounts across a range of goods and services.

To apply for the Operations Coordinator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role