Customer Service Advisor

Customer Service Advisor (Temporary, Full-Time)

Location: Newbury, UK

Contract Type: Temporary ongoing until August 2025 (potential to be extended)

Working Pattern: Full Time, Monday - Friday working 8.30am - 4.30pm with a half an hour unpaid lunch break.

Are you a customer service superstar with a passion for helping others? Our client, a leading organisation in the UK, is on the lookout for a dedicated and friendly Customer Service Advisor to join their dynamic team in Newbury! This is a fantastic opportunity for someone who thrives in a fast-paced environment and is eager to provide exceptional support to customers.

Why Join Us?

• Convenient Location: Just a few minutes' walk from the train station, making your commute a breeze!
• Supportive Environment: Work alongside a fantastic team and contribute to a positive workplace culture.
• Professional Growth: Gain valuable experience and develop your skills in a well-respected organisation.

Key Responsibilities:

As a Customer Service Advisor, your role will involve:

• Delivering end-to-end customer service, managing expectations with timely and accurate information.
• Processing RMA Reports, replacements, refunds, and orders in SAP with precision.
• Collaborating with the ASS department to ensure smooth operations and customer satisfaction.
• Liaising with third-party logistics (3PL) for prompt delivery of orders and collecting proof of delivery (POD) within 48 hours.
• Communicating proactively with customers via email and telephone, creating a positive experience.
• Logging and resolving customer queries and complaints, escalating when necessary.
• Keeping detailed records of all customer interactions and updating information in SAP.
• Assisting with the preparation of reports as directed by the Operations Manager.
• Learning about our client's products and staying updated on any changes.

Who We're Looking For:

The ideal candidate will possess:

• A minimum of 2 years of customer service experience.
• Strong attention to detail and excellent problem-solving skills.
• Intermediate to advanced proficiency in Microsoft Excel.
• A friendly, outgoing personality and a good sense of humour.
• Team player mentality with the ability to remain calm under pressure.
• Strong organisational skills while being flexible to accommodate changing priorities.

Working Relationships:

You will report directly to the Operations Manager and collaborate with various teams, including UK Sales, Business Operations and other EU subsidiaries.

Join Us Today!

If you're ready to make a difference and provide top-notch customer service in a vibrant environment, we want to hear from you! Apply now and take your first step towards an exciting new career opportunity.

How to Apply:

Please submit your CV and a brief cover letter outlining your relevant experience. Don't miss your chance to be part of this enthusiastic team!

We can't wait to meet you!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.