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Job Title: Customer Services Co-Ordinator
Location: Newbury
Salary: Up to 27k per annum (dependent on experience) + performance-based bonus
Job type: Full Time - Permanent (9am to 5pm Mon to Fri)
Kosnic Lighting have a fantastic opportunity for a talented Customer Services professional to join our exciting and growing company. This is your chance to utilise your extensive experience in a busy role where you'll be able to help and build relationships with customers. This is not a call centre environment but you must have an excellent telephone manner and high attention to detail.
About the role:
- The first point of contact for all customer queries
- Process orders accurately and in timely manner
- Ensure customers' experience with Kosnic is first class and liaise with other departments to deliver to customers' needs
- Utilise commercial sense and sales skills to upsell or cross sell where appropriate
- Provide support to the Key Account Manager and sales team
- Assist with processing debit and credit notes and handling customer requests and complaints
About you:
- A genuine passion for delivering excellent customer service and experience of working in a similar environment
- Excellent telephone manner, showing versatility in your approach to each customer
- Enjoys working in a small team
- Ability to remain calm under pressure
- Highly organised, flexible and willingness to learn about technical products
- Enjoys helping others and have a friendly personality
- Proficiency in Excel, Word and Outlook and working with data systems (Odoo)
- Strong organisational skills and methodical approach
- A 'can do' attitude is essential, along with the desire to help others and resolve issues
Experience in a customer service role within an electrical or lighting industry would be ideal, however, full training will be provided so an eagerness to deliver excellent service, learn and be motivated is more important.
Company is offering:
- Salary up to 27k (dependent on experience) and performance related bonus
- Starting holiday entitlement of 23 days plus Bank holidays increasing up to 27 days
- Private healthcare cover which includes dental and optical cashback
- Pension
- Contribution to gym membership
- Up to 3 chillax days a year (unpaid leave)
- Cycle to Work scheme
- Major discount on our cool company lighting products
- Free hot drinks
- Free parking
- We love to socialise and celebrate - Christmas party, Chinese New Year, and lots of eating generally
Additional Information:
- Please only apply if you live within travelling distance to Newbury.
- Candidates must have the right to work in the UK.
- Notice to all Recruitment Agencies - we do not require help with this vacancy, thank you.
Please click APPLYto submit your CV for this role.
Candidates with the relevant experience or job titles of: Customer Services Executive, Customer Service Representative, Customer Support, Customer Service Executive, Telemarketing, Account Management, Sales, Customer Services, Customer Service Consultant, Customer Service Administrator, , Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will be considered for this role.
