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We are looking for an Account Executive for an amazing business in the heart of Newbury!
Key tasks:
· Manage customer accounts
· Manage order books to ensure our client delivers on time and meet or exceed customer expectations
· Respond to sales enquiries in a timely manner and pro-actively identifying new business opportunities.
· Obtain quotes from preferred suppliers and raise quotes to customers for repeat requirements
· Identify supply chain risks and potential issues when assessing customer requirements so that these can be addressed and resolved within our quote
· Procure materials and services for repeat projects, in line with costs and timescales expected/required, negotiating further cost savings wherever possible with the order to place
· Regularly review customer KPIs to ensure that quality, delivery time, stock/aged stock levels and profit margin targets are met. Create and implement plans to improve results if targets are not met
· Liaise effectively with sales colleagues and customers to gain a clear understanding of requirements and optimize quality of service, business growth and customer satisfaction
· Work in line with our processes to ensure continued compliance to our quality management system
· Represent the company in a professional manner at all times.
Knowledge, Skills, Experience & Attributes
In order to be fully effective in the role the following will be required:
• Experience of B2B sales and / or purchasing
• Excellent communication skills
• Strong organisational skills and attention to detail
• Experience of providing excellent customer service, including working with colleagues to resolve customer concerns
• Relationship building skills
