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A large UK-wide group of wholesale & distribution businesses are looking for a confident and reliable 1st Line IT Support Assistant to join their Head Office team in Newbury. This is an exciting opportunity to work in a fast-paced, collaborative IT environment, providing essential technical support that keeps the business running smoothly.
Role Responsibilities
As part of a well-established IT department, you'll work with a broad range of systems and applications used across the company's nationwide network of branches. Your responsibilities will include:
- Providing 1st Line support to internal users across the UK, resolving issues related to desktops, mailboxes, printers, Windows operating systems and core Microsoft 365 applications.
- Learning and supporting key internal business applications (full training provided).
- Logging, managing and providing regular updates on incidents, especially those not resolved on first contact.
- Supporting employee onboarding and offboarding processes.
- Processing approved user access changes for systems and data.
- Triaging tickets before escalation to the Infrastructure or Applications teams.
- Deploying new or replacement hardware.
- Carrying out physical tasks such as installing desktop equipment, monitors and screen arms, and preparing old equipment for disposal.
- Supporting the company's cyber security controls, responding to security events and assisting with the rollout of cyber measures across the group.
- Contributing to the implementation of a new Service Desk platform and helping develop IT knowledge base articles.
Working Framework
- This is a fully office-based role in Newbury, although occasional work at other business locations may be required.
- Working hours: 8am-5pm, Monday to Friday, with a one-hour lunch break (between 12pm and 2pm).
- Occasional travel to other UK sites may be required, including overnight stays.
Rewards
As a 1st Line IT Support Assistant, you will receive:
- A starting salary of 30,000
- 25 days holiday (plus bank holidays)
- Optional membership of the company pension scheme
- Annual bonus scheme
- Training and mentoring to support your development
- Opportunities to pursue professional standards and further learning pathways
Requirements
To be successful in this 1st Line IT Support Assistant role, you should have:
- A positive, proactive attitude and a willingness to take ownership of issues while following company policies.
- Experience in a customer service or technical IT support role (preferred but not essential).
- Strong communication and interpersonal skills, with the ability to work professionally with employees at all levels.
- Good problem-solving skills and the ability to work efficiently under pressure.
- A full UK driving licence.
- The ability to commute reliably to Newbury.
If you think that you have what it takes, apply today to find out more!
