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Location: High Wycombe, Brize Norton or West Byfleet
Contract: Permanent, Full-time
Salary: Up to 45,000
Role Purpose
The Operational Performance Manager will lead the monitoring, analysis and improvement of service delivery across a large, multi-site facilities management contract. The role is responsible for interpreting operational data, identifying performance trends and ensuring compliance with contractual standards. Working closely with delivery teams, suppliers and client representatives, the post-holderwill drive consistent service quality, promote accountability and embed a culture of continuous improvement.
Key Responsibilities
- Monitor and evaluate operational performance across the South East region, analysing key metrics, trends and compliance levels.
- Prepare detailed performance reports for management and client meetings, highlighting risks, variances and improvement actions.
- Support operational teams to maintain service delivery standards in line with KPIs and SLAs.
- Lead investigations into underperformance, coordinate recovery plans and ensure corrective actions are implemented and sustained.
- Oversee supplier reporting and reviews, ensuring contractual obligations are met and improvement measures delivered.
- Identify and implement opportunities for efficiency, cost savings and service enhancement.
- Benchmark regional performance, share best practice and contribute to the development of new performance tools and processes.
- Build strong working relationships with internal teams, suppliers and client representatives to maintain a collaborative and solutions-focused approach
Skills and Experience Required
- Proven experience managing operational or contractual performance within a facilities management or service delivery environment.
- Strong analytical and reporting skills with advanced proficiency in Microsoft Excel for data modelling, forecasting and trend analysis.
- Excellent communication and presentation skills, able to interpret and explain complex information clearly.
- Experience developing and delivering performance improvement and recovery plans.
- Working knowledge of supplier performance management and contract compliance frameworks.
- Ability to combine data-led analysis with practical operational problem solving.
- Commercially aware, with a focus on efficiency, quality and customer satisfaction.
Additional Information
This is an agile role based at one of the South East regional offices in Aldershot, Brize Norton, High Wycombe or Bushey. A minimum of three days per week on site will be required, with regular regional travel to support operational teams and client engagement.
