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We at Work Lyf are recruiting for our well established Client based in Newcastle-under-Lyme. They are looking for a Fleet Services Executive to support the delivery of industry leading customer service & operational account management to their customers. Once probation is completed, this position can be hybrid, 3 days in the office, 2 at home.
Key Accountabilities
- To own the customer and the end to end processes associated to the customer, with a specific focus on developing meaningful relationships with client key contacts.
- To deliver accountabilities in line with objectives and personal development plan set.
- To make decisions based on the customer’s priorities and internal business deliverables, with decisions based on best intentions using handbooks/rulesets/company policy.
- Ensure contractual requirements are met in full, demonstrated through KPI performance, ensuring that client SLAs are met at all times.
- Collaboration with team members to ensure all client contracts are supported effectively.
- To ensure that data quality is maintained.
- To provide customer reporting with complete accuracy in line with customer date requirements.
- Efficiently resolve or escalate enquiries or complaints.
- Support the training and development of team members through knowledge transfer and learning review (subject matter expertise and buddying).
- Work closely with Account Managers and key stakeholders to ensure that processes relating to client accounts are up to date and accurate.
Key Experience and Skills
- Client oriented mind-set to understand client needs, provide appropriate advice and anticipate reactions
- MS Office skills – esp. Outlook
- Advanced excel skills (vlookup, pivot tables etc.)
- Strong data analysis and interpretation
- Ability to work independently to tight deadlines
- Motivated to support the team to meet clients SLA’s / KPI’s
- Strong verbal and written skills
- Attention to detail
- Document management skills
- Time management skills
Monday to Friday 9a.m. to 5.30p.m.
One hour for lunch.
