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Fleet Services Executive

Work Lyf Group Ltd
Posted a month ago, valid for 11 days

Newcastle under Lyme,Staffordshire, GB


£23,000 - £25,000 per annum

Contract type

Full Time

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Sonic Summary

  • Job Title: Internal Account Manager
  • Company: Work Lyf
  • Location: Silverdale
  • Salary: Not specified
  • Years of Experience: Not specified

We at Work Lyf are recruiting for our well established Client based in Silverdale. They are looking for a Fleet Services Executive to support the delivery of industry leading customer service & operational account management to their customers.

Key Accountabilities

  • To own the customer and the end to end processes associated to the customer, with a specific focus on developing meaningful relationships with client key contacts.
  • To deliver accountabilities in line with objectives and personal development plan set.
  • To make decisions based on the customer’s priorities and internal business deliverables, with decisions based on best intentions using handbooks/rulesets/company policy.
  • Ensure contractual requirements are met in full, demonstrated through KPI performance, ensuring that client SLAs are met at all times.
  • Collaboration with team members to ensure all client contracts are supported effectively.
  • To ensure that data quality is maintained.
  • To provide customer reporting with complete accuracy in line with customer date requirements.
  • Efficiently resolve or escalate enquiries or complaints.
  • Support the training and development of team members through knowledge transfer and learning review (subject matter expertise and buddying).
  • Work closely with Account Managers and key stakeholders to ensure that processes relating to client accounts are up to date and accurate.

Key Experience and Skills

  • Client oriented mind-set to understand client needs, provide appropriate advice and anticipate reactions
  • MS Office skills – esp. Outlook
  • Advanced excel skills (vlookup, pivot tables etc.)
  • Strong data analysis and interpretation
  • Ability to work independently to tight deadlines
  • Motivated to support the team to meet clients SLA’s / KPI’s
  • Strong verbal and written skills
  • Attention to detail
  • Document management skills
  • Time management skills

Monday to Friday 9a.m. to 5.30p.m.

One hour for lunch.

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