We at Work Lyf are recruiting for our well established Client based in Silverdale. They are looking for Internal Account Managers to support the delivery of industry leading customer service & operational account management to their customers.Key Accountabilities * To own the customer and the end to end processes associated to the customer, with a specific focus on developing meaningful relationships with client key contacts.
* To deliver accountabilities in line with objectives and personal development plan set. * To make decisions based on the customer’s priorities and internal business deliverables, with decisions based on best intentions using handbooks/rulesets/company policy.
* Ensure contractual requirements are met in full, demonstrated through KPI performance, ensuring that client SLAs are met at all times. * Collaboration with team members to ensure all client contracts are supported effectively.
* To ensure that data quality is maintained. * To provide customer reporting with complete accuracy in line with customer date requirements. * Efficiently resolve or escalate enquiries or complaints. * Support the training and development of team members through knowledge transfer and learning review (subject matter expertise and buddying).
* Work closely with Account Managers and key stakeholders to ensure that processes relating to client accounts are up to date and accurate.Key Experience and Skills * Client oriented mind-set to understand client needs, provide appropriate advice and anticipate reactions * MS Office skills – esp.
Outlook * Advanced excel skills (vlookup, pivot tables etc.) * Strong data analysis and interpretation * Ability to work independently to tight deadlines * Motivated to support the team to meet clients SLA’s / KPI’s * Strong verbal and written skills * Attention to detail * Document management skills * Time management skillsMonday to Friday 9a.
m. to 5.30p.m.One hour for lunch
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