On behalf of our client, we are seeking to recruit several Customer Service Representatives on an initial 6 - month contract. As the Customer Service Representatives, you will handle a variety of inquiries, including challenging invoice amounts, payment instructions, disputes, and complaints. Communication will primarily be via phone, but you will also interact with customers through online chat, email, and postal correspondence.

Role: Customer Service Representative
Pay: 17 per hour PAYE
Location: Newcastle
Contract: Monday- Friday, 37 Hours per week, 6 months Contract
IR35 Status: Inside

Responsibilities

Responding to customer queries via phone, email, chat and post.
Provide customers information relating to the program.
Deliver excellent customer service to customer.
Raise tickets in Service Now.
Redirect tickets to correct resolving areas.
Handling disputes and complaints professionally and efficiently, ensuring prompt resolution
Managing Ad-hoc requests.
Maintaining accurate records of interactions and following up on outstanding queries.
Ensuring compliance with policies and government regulations.

Essential Skills

Previous experience in a customer service role, ideally within a contact centre or similar environment.
Strong communication skills, with the ability to explain complex information clearly.
Excellent problem-solving abilities and resilience to handle difficult conversations.
The ability to work both independently and as part of a small, supportive team.
Good IT skills.
A proactive and adaptable approach to work in a fast-paced environment."

If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Natalie Dalkin at Line Up Aviation

Line Up Aviation has carved its own place in the recruitment of Aviation and Aerospace personnel all over the world for more than 30 years. We work with some of the industry's best known companies who demand the highest standard of applicants.

"Follow @LineUpAviation on Twitter for all of our latest vacancies, news and pictures from our busy UK Head Office. Interact with us using the #LineUpAviation tag at anytime! Thank you for your follow!"