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Customer Service Advisor - General Insurance Team
Location: Quorum Business Park, Newcastle Upon Tyne
Salary: 23,600
Hours: Full-time, flexible shifts between Monday and Sunday
Say Hello to Your Next Big Move
Love chatting with people? Get a buzz from solving problems and making someone's day better? We're looking for vibrant personalities to join our General Insurance team.
This is more than just a call centre role. It's where conversations turn into confidence, service becomes second nature, and great energy is always part of the day.
What You'll Bring to the Team
- You're a natural with people and love delivering a great experience
- You've got previous customer service know-how- retail, hospitality, leisure or call centre
- You juggle tasks like a pro and know your way around Microsoft Office
- You stay calm, clear and kind- even when things get hectic
What You'll Be Rocking Each Day
- Helping customers with sales, renewals, and policy updates
- Championing our digital tools to make life easier for everyone
- Taking calls that matter and making every one of them count
- Solving problems, calming nerves, and offering real support
- Keeping the details sharp and the records accurate
- Handling complaints with care- especially when customers are vulnerable
Start Strong with Full Training
You'll kick things off with hands-on, on-site training in our buzzing graduate bay. Once you're confident, you'll move into our hybrid model- mostly working from home with occasional in-person team days to keep that team spirit alive.
Perks You'll Love
- 10% Tesco Clubcard discount (15% on paydays-yes, really)
- 7.2 weeks' annual leave (plus buy more if you want a longer getaway)
- Round-the-clock wellbeing support, from a virtual GP to a cycle-to-work scheme
- Enhanced maternity, paternity and shared parental leave
- Big-brand discounts-think holidays, high street, and more
- Up to 7.5% pension match plus life assurance
This Is Your Moment
If you're ready to bring energy, empathy, and excellence to every conversation, we're ready for you. Apply now and make work something to smile about.
Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, personal data will be held on our secure internal CRM system for a maximum period of 24 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 5 years inactivity your CV will be deleted permanently from our database.
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