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Rewards and Benefits on offer:
- Immediate start.
- Working for a blue-chip company with a great team-based culture.
- Varied and interesting job role.
- Working Monday-Friday.
- Opportunity to work from home one day a week.
- Great resources.
- Great team culture.
- Any support required is provided.
The Company You Will Be Working For;
MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Customer Service Advisor as soon as possible. You will be working with a superb support infrastructure to ensure you provide your customers with the best experience possible. You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service they receive. We would highly recommend this role and the company to anyone with a customer service background. The role is starting asap, with full training and support provided.
The Role you will be Doing;
- Answering inbound calls from customers.
- Liaising with customers via email.
- Resolving customer complaints.
- Following company guidelines to ensure all queries are dealt with quickly, professionally and efficiently.
- Responsible for managing effective communication and coordination between team members.
- Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service.
About You;
- Telephony experience
- Customer resolution experience
- Excellent communication skills
- Good time management skills
- Highly organised and good at multitasking with the ability to prioritise workload and requirements
- Day to day use of Microsoft Office, Outlook, Word, Excel and SharePoint
