3rd Line Engineer

Pardoe Wray

Posted 3 days ago, valid for a month

Newcastle Upon Tyne, Tyne and Wear NE1 4LQ, England

£50,000 per annum

Full Time

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Sonic Summary

A Level 3 IT Technician with MSP experience is needed by a Newcastle-based client to handle escalated support requests and manage IT systems.
The role requires a minimum of 2 years in a similar position along with relevant academic qualifications and certifications like MCSA.
Key responsibilities include providing technical support, ensuring excellent customer service, and effectively managing multiple support requests.
Candidates should have proficiency in MS Office, Server 2016 & 2019/2022, Active Directory, Office 365, and experience with IT migrations and Hyper-V virtualization.
The salary for this position is competitive and commensurate with experience.

Level 3 IT Technician with a MSP background is required by my client an MSP based in Newcastle. They are looking for someone who can handle escalated support requests, manage client IT systems, and contribute to project work. Whilst ensuring exceptional customer support and SLA obligations are met.

Responsibilities:

Provide technical support and maintain clients' IT assets and systems.
Deliver excellent customer service from issue reporting to resolution.
Act independently or as part of a team, managing multiple support requests effectively.

Experience and Skills Required:

Minimum 2 years in similar role.
MSP experience.
Relevant academic studies.
MCSA or equivalent (Desktop, Cloud, Server).
Proficiency in MS Office, Server 2016 & 2019/2022, Active Directory, Office 365.
Experience in IT migrations and Hyper-V virtualization.
Strong skills in Active Directory (incl. Azure AD), system maintenance, and upgrades.
Track record managing projects end-to-end.
Understanding of VoIP telephony, WAN/LAN troubleshooting, and VLANs.
Motivated to learn new skills.
Clean & Valid UK Driving Licence required.

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