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Head of Central Sales - Customer Solutions
North East
65k-70k + Car + Bonus + Benefits
Are you a strategic leader with the energy to drive transformation and the grit to deliver results? This is your opportunity to lead a high-impact central sales function at the heart of a fast-paced, service-led business.
We're looking for a Head of Central Sales to shape the future of customer engagement, sales performance, and operational excellence. You'll be the driving force behind revenue growth, quote conversion, and customer satisfaction - all while embedding a culture of ownership, accountability, and service brilliance.
Why This Role Matters
- Lead a multi-functional team across internal sales, customer contact, and solutions
- Be the central link between depots, divisional teams, and customer operations
- Own and optimise sales processes, invoicing accuracy, and service delivery
- Champion transformation through CRM, BI, and scalable systems
- Deliver against strategic OKRs that power frontline performance
What You'll Be Doing
Sales & Commercial Delivery
- Convert inbound enquiries into profitable orders across multiple product lines
- Drive quote conversion, upselling, and customer lifetime value
- Monitor key KPIs including margin, revenue retention, and conversion rates
- Embed a "sales through service" culture across all customer touchpoints
Process Ownership & Governance
- Own hire processes and ensure clean, accurate invoicing
- Align sales operations with divisional and depot teams
- Champion continuous improvement and operational discipline
Customer Experience & Service Excellence
- Drive a "right first time" approach across all channels
- Use data and feedback to resolve root causes of dissatisfaction
- Promote responsiveness and joined-up service delivery
Depot & Network Engagement
- Act as the central hub between depots and customer teams
- Provide coaching and governance to ensure consistent practices
- Foster collaboration across the network
Leadership & Culture
- Lead with clarity, energy, and purpose
- Inspire and develop team leaders with coaching and succession planning
- Model behaviours that reflect trust, accountability, and continuous improvement
Transformation & Data-Led Decision Making
- Lead CRM and system rollouts, driving adoption and performance
- Align end-to-end customer journeys with commercial goals
- Leverage BI tools to embed a data-driven culture
OKR Ownership
- Translate strategic goals into measurable team deliverables
- Own dashboards that track sales, service, and transformation outcomes
What You'll Bring
- Senior leadership experience in rental, hire, contact centre, or B2B service environments
- Proven ability to deliver sales through service and lead high-volume teams
- Strong commercial acumen and operational resilience
- A collaborative, coaching-led leadership style
- Experience driving transformation and cross-functional alignment
Success Looks Like
- Revenue growth across key product lines
- High quote-to-order conversion rates
- Outstanding customer satisfaction scores
- Clean, accurate invoicing and process compliance
HOW TO APPLY:
To be considered for this role, please click on the link provided. If you would like any further information about this vacancy before applying, please feel free to contact us.
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