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We’re looking for an experienced and proactive Senior IT Engineer to help shape and develop the internal IT function. Working closely with the Director of IT, you’ll play a key role in improving systems and enhancing the end-user experience.
You’ll collaborate with teams to identify challenges and implement effective, high-quality solutions and provide 2nd/3rd line support to the wider business. Strong problem-solving skills, a hands-on approach, and a passion for technology are essential.
Provided effective user support both remotely and on-site, ensuring adherence to service level agreements.
What you’ll be doing:
- Experience with an ITSM platform to manage, prioritise, and track support requests.
- Diagnose and resolve complex hardware and software issues.
- Conduct root cause analysis to minimise recurring issues and enhance service quality.
- Ensure system security and stability through regular patching and hardening measures.
- Support the team development by sharing knowledge and mentoring colleagues.
What we’re looking for:
- Strong support background – 0365 and Windows server.
- Experience using and administering Jira and Confluence.
- An understanding of cyber security principles and best practices.
- Knowledge of Mac OS support and AWS exposure would be beneficial.
