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Desktop Support Technician
Excellent Opportunity for a highly motivated 1st and 2nd Line Desktop Support Specialist (£30,000 - £35,000 + excellent benefits) to join this professional firm in Newcastle. If you are an intelligent, professional and technology obsessed person with drive to succeed in the IT sphere and at least 2 years' experience in desktop support (preferably in financial services), this could be the ideal position for you.
Responsibilities will include:
- Provide Level 1 and 2 desktop support to a global user base
- Hardware deployment (PC, Laptops, phones, etc.) and standardisation
- Hardware repairs and replacements
- Desk organization/standardization and troubleshooting
- Inventory management and organization (Office, Homes, and DCs)
- Endpoint Management / Software Installations
- Audio/Visual (AV) support
- Patch management
- Work face-to-face on issues with users
- Deliver end-user technical support and training
- Conduct meeting room checks and assist with AV setup in the meeting rooms
- Assist with basic network troubleshooting
- Assist with mobile device management and MDM platform
Required Skills
- Good knowledge of Windows 10 / 11
- Good desktop troubleshooting skills across hardware and software
- Experience supporting AV systems
- Cable patching experience in comms rooms
- Service management tool experience
- Office 365 (Exchange, Teams, OneDrive)
- Basic Knowledge of Active Directory
- Capable of working with users face-to-face, strong interpersonal skills
- Strong ownership mindset and attention to detail
- Basic Powershell experience
- Experience with Azure Virtual Desktop is a plus
