Software Support (1st Line)

Software Support (1st Line)

Newcastle Upon Tyne

25,000 to 30,000 + Generous Holidays + Company Pension + Personalised Training + On the Job Training + Career Progression + TOIL + Great Work to Life Balance

Are you someone from an IT Software Support background, with experience in software, looking for your next opportunity to join a leading software management in the dental practice industry, offering career progression, on the job training, personalised training and reviews, generous holidays and a company pension?

Do you want to join a growing and busy business in the dental management software industry, focusing on offering expert support and advice for management software across the dental industry, offering great company benefits and career progression to 2nd and 3rd Line Support?

On offer, is a fantastic opportunity to join a well-established and expanding business in management software, providing quality service for their bespoke software solutions to the industry. With over 30 years of experience, this company is growing in demand and going from strength to strength due to their consistent and excellent service, offering their respected employees great company benefits and comprehensive training.

In this role you would be responsible for customer care, being the first point of contact for clients providing software support, IT troubleshooting and great customer service.

The ideal 1st Line Software Support would have come from an IT software background, confident in a client facing role and over the phone, looking for career progression and opportunities to upskill themselves.

The Role:

• Providing software and troubleshooting advice to customers/clients
• Operating from a help desk and providing support over the phone
• Providing customer care and support

The Person:

• Experience or interest in IT software
• Good customer service and communication skills
• Wants career progression

Keywords: Software Support, IT Support, 1st Line Support, Newcastle-Upon-Tyne, Software, Technical, Newcastle, Sunderland

Reference: 19859

If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.