Software Support (1st Line)

Software Support (1st Line)

Newcastle Upon Tyne

25,300 + Generous Holidays + Company Pension + Personalised Training + On the Job Training + Career Progression + TOIL + Great Work to Life Balance

Are you someone from an IT Software Support background with experience in software, looking for your next opportunity to join a leading practice management software company in the dental practice industry, offering career progression, on the job training, personalised training and reviews, generous holidays and a company pension?

On offer, is a fantastic opportunity to join an established business with over 35 years of experience in the dental sector this company is growing due to customer demand, growing from strength to strength due to their excellent support and customer service.

In this role you would be the first point of contact for clients providing IT software support, IT troubleshooting along with great customer service.

The ideal 1st Line Software Support would have come from an IT software background, confident in a dealing with clients over the phone and via email and be looking for career progression and opportunities to upskill themselves.

The Role:

• Providing software and troubleshooting advice to customers/clients
• Operating from a help desk and providing support over the phone and email
• Providing customer care and support

The Person:

• Experience or interest in IT software
• Good customer service and communication skills
• Wants career progression

Keywords: Software Support, IT Support, 1st Line Support, Newcastle-Upon-Tyne, Software, Technical, Newcastle, Sunderland, Applications Support

Reference: 19859

If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

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