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Infrastructure Analyst
Location: Newcastle
Are you an experienced IT professional with a passion for infrastructure and support? This is a great opportunity to join a forward-thinking professional services firm, where you'll play a key role in supporting business-critical systems and driving IT improvements.
You'll get to work with a wide range of technologies, from Citrix and Visualfiles to cloud, storage, and backup solutions, while contributing to exciting infrastructure projects that shape the future of the firm's IT environment.
What You'll Be Doing
- Acting as a trusted point of contact, delivering excellent customer service across the business.
- Supporting and maintaining Citrix environments, Visualfiles, storage, and backup solutions.
- Providing 2nd/3rd line support for infrastructure-related incidents and requests.
- Monitoring and managing servers, storage, and networks across multiple office locations.
- Ensuring backup, recovery, and security measures are in place to meet compliance standards (GDPR, ISO 27001).
- Getting involved in infrastructure projects, upgrades, and system improvements.
What We're Looking For
- Solid knowledge of Windows Server, Active Directory, Group Policy, networking.
- Strong hands-on experience with Citrix Virtual Apps/Desktops.
- Background in Visualfiles administration/support.
- Experience with storage (SAN), backup tools (Veeam, Commvault), and virtualisation (VMware/Hyper-V).
- Previous experience working in a professional services or legal environment.
- Strong communicator, problem solver, and team player.
- Full, clean UK driver's licence.
Nice to Have
- Certifications such as Citrix Certified Associate or Microsoft Certified: Azure Administrator.
- Knowledge of Microsoft Azure or other cloud platforms.
- Familiarity with ITIL practices and service management tools.
- Exposure to other case management/legal applications (e.g., SOS).
Why Apply?
- Chance to work on both day-to-day support and strategic IT projects.
- Wide technical exposure in a professional, supportive environment.
- Real opportunity to influence the IT roadmap and contribute to long-term business goals.
We are looking to arrange interviews for as soon as possible, so if this role is of interest please apply ASAP!
