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Job Title: Administrator
Location: Newcastle
Type: Permanent
Hours: Mon-Thurs 8:00-5:00, Friday 8:00-3:30 (1 hour lunch breaks)
Salary: £25,000 - £27,000 depending on experience, with benefits including 25 days of annual leave plus bank holidays and a 3% contributory pension.
Job Summary- Oversee administrative tasks related to workshop contracts.
- Promptly handle incoming inquiries and ensure they are directed to the appropriate team members.
- Track work in progress (WIP) and provide weekly updates to ensure accurate sales reporting.
- Verify engineers' certifications for site access and regularly update the training matrix.
- Generate work orders in Dynamics, manage parts orders, and track their progress.
- Accept service orders within 24 hours.
- Compile and submit key performance indicators (KPIs).
- Create presentation materials and data for quarterly review meetings.
- Prepare and issue invoices.
- Review and approve engineer timesheets and allowances in Dynamics.
- Draft and send quotations to customers as needed.
- Process warranty claims for Volvo Penta within specified timeframes.
- Attend internal and customer meetings, taking minutes as required.
- Support the Workshop Manager with various administrative duties.
- Collect, format, and file engineers' service reports, forwarding them to the relevant customer contacts.
- Provide assistance to workshop engineers using company and customer applications.
- Perform additional tasks as needed to meet business requirements.
- Experience providing administration support to an Engineering or Manufacturing team/environment
- Proficiency in IT (Microsoft Office Suite)
- Experienced in CRM
- Excellent communication skills
- Strong organisational skills
- Driver with access to a car
