Customer Research & Insight Manager

Sellick Partnership are currently recruiting for a Customer Research and Insight Manager on behalf of one of our clients in the Northeast.

The role of a Customer Research & Insight Manager will be responsible for:

• Developing, managing, and delivering a research and insights program, which drives customer understanding, to ensure the voice of tenants is considered and involved in business decisions
• Identifying a solution for, and then managing the collection of customer satisfaction information
• Managing supplier relationships, agreeing methodology, questionnaire design, contact strategy, and analysis framework
• Understanding and mapping the end-to-end customer journey and measures to determine pinch points and moments of truth
• Managing of supplier relationships, ensuring methodology delivers robust results and is compliant with regulatory requirements, identifying trends and outliers and converting the results into actionable insight, bringing to life through visual storytelling
• Managing a Customer Research & Insight Analyst and collectively delivering a customer segmentation based on multiple attributes to develop profiles and personas, which then inform business change and drive continuous improvement.

The successful candidates will need:

• A passion for insight and a natural curiosity about customers and data
• A relevant Market Research, Social Research qualification or equivalent, or on-the-job experience.
• Knowledge and experience of managing quantitative research projects (including survey design and analysis) from beginning to end.
• Confidence to work with a range of internal and external stakeholders, including senior leaders.
• Excellent spoken, written and visual communication skills, with the ability to adapt style and outputs to the varying needs of different audiences.
• Ability to work at pace and can prioritise and project manage several tasks at once

Please apply now to be considered for the role. Alternatively, for more information, please get in touch with Claire Harrison at Sellick Partnerships, Derby Office

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.