Back to search
The Copthorne Hotel Newcastle is seeking an experienced Night Duty Manager who will be responsible for the smooth operation of the hotel during the night to ensure high standards of guest satisfaction are achieved consistently.
As Night Duty Manager key responsibilities include:
- Receiving a hand-over from the Duty Manager and ensuring that all aspects of night service are dealt with in an efficient and effective manner, under your supervision
- Providing a warm welcome to guests on arrival at check-in and dealing with guest enquiries and resolving queries effectively
- Ensuring that guest billing is accurate on check-out and payment is received on departure complying with hotel procedures
- Ensuring the night audit function is completed accurately on a timely basis
- Ensuring all entrances to the hotel and car park are locked at an appropriate time and full night security measures are followed for the safety of staff and guests. This includes all hotel emergency/fire evacuation procedures complying with Health & Safety requirements
- Communicating effectively with the Senior Night Duty Manager and wider hotel team
We are keen to hear from applicants with the following:
- Hotel experience
- Night audit experience
- Management/supervisory experience
- Excellent customer service skills
- Experience of using a Front Office management system, e.g., Opera/Opera Cloud
- Local area knowledge
- Ability to work 5 night shifts out of 7 on a rota basis, including weekend work. Typical shifts are 2245-0715, as the business requires
About the Hotel
Situated on the iconic Newcastle Quayside overlooking the famous River Tyne, the Copthorne Hotel Newcastle is perfect for both the business and leisure traveller. The hotel provides modern guest rooms which combine standard, club and suite accommodation all of which have picturesque riverside views.
Dining facilities at the hotel include The Quay 7 Restaurant which offers an la carte menu with a variety of seasonal dishes. The Quay 7 bar and outdoor terrace offer an extensive wine list and a selection of beers and spirits, along with a variety of hot beverages.
About the Group
Millennium Hotels and Resorts (M & C) was founded in 1989 and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties in the group include Lengs Collection, M Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality and character tailored to suit different types of guests.
For you
We offer a benefits package including:
Cash Health Plan cover option
Career development pathways and regular salary reviews
Employee Discounted Accommodation and F&B discounts worldwide!
Life Assurance, where applicable
Apprenticeship/Placement/Training opportunities
Meals Provided on Duty
Social Events, Wellbeing and Team Activities
Uniform
Length of Service related holiday scheme
Recommend a Friend Scheme, where eligible
and many more!
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To apply
Please outline your suitability for the role and attach your CV.
We anticipate a high level of interest in this role. If you apply, we will aim to respond within 14 days, should we wish to progress with your application. If you don't hear from us, thank you for your interest in the company, we appreciate the opportunity to consider your application.
