Service Support Engineer

Service Support Engineer

Location: Newcastle Upon Tyne

Job Type: Full-Time, Permanent

Industry: Subsea Engineering / Offshore Services

Salary: Competitive + benefits 

Working pattern: Hybrid

Jackson Hogg is delighted to be supporting our client with the appointment of a Service Support Engineer to join a high-performing service team supporting global subsea operations. This position plays a key role in delivering front-line engineering support for subsea services, focusing on both technical planning and customer engagement.

Key Responsibilities are but not limited to the following:

• Act as the primary point of contact for technical service requests, supporting both internal teams and external clients for all field service requests.
• Provide engineering input for the planning and execution of service scopes, with a focus on subsea power.
• Assessing Customer needs and compiling the technical scope of work which can form part of the commercial bid.  This is to include the method, materials, manning and skill requirements.
• Create and review technical documentation such as procedures, method statements, and site reports.
• Support the preparation and coordination of field service activities, including technician logistics.
• Participate in a structured on-call rota to provide 24/7 technical assistance as needed.
• Maintain compliance with company HSEQ procedures and contribute to the achievement of quality and certification standards.
• Assist in the development of team training plans and internal upskilling initiatives.
• Identify and implement improvements to service processes, tools, and documentation.
• Ensure timely completion and submission of technical reports and expense documentation.
• Support the Company initiatives to gain and retain ISO 9001 & 14001 and OHSAS 18001 accreditations.

Requirements:

Essential:

• A recognised technical qualification in electrical, mechanical, or hydraulic engineering.
• Practical experience with power cables, especially in offshore renewable energy projects (termination, repair, splicing, testing).
• Proficiency in Microsoft Office and a strong ability to write clear, technical documentation.
• UK passport and full driving licence.
• Understanding of ISO 9001 & 14001 and OHSAS 18001 standards.

Desirable:

• GWO certifications (or willingness to obtain).
• Minimum 3 years’ experience in subsea cable or umbilical services.
• Background in offshore support, energy services, or field-based engineering.
• Exposure to lean or continuous improvement methodologies.

What You’ll Bring:

• A strong commitment to safety, quality, and environmental best practices.
• Excellent communication skills and the ability to collaborate across teams and functions.
• Problem-solving mindset with a proactive approach to service delivery.
• Organised, dependable, and able to manage multiple technical projects simultaneously.

If you're interested in this role please apply here, or call Eleanor Buckley at Jackson Hogg to arrange a confidential call/meeting to learn more information.