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This local luxury business services provider is looking for a talented and professional Reception Manager to join their team in Newcastle.
Monday to Friday, no evenings or weekends.
What’s in it for you as Reception Manager?
- Great pay and benefits
- An opportunity to work for a successful and growing company
- A chance to work for a company who will support your development
- A luxury working environment
What will you be doing as Reception Manager?
- Assisting the General Manager in running the building to the highest possible standard
- Dealing with customer queries or complaints efficiently and professionally
- Ensuring the building is maintained to the highest 5* standards
- Proactively form positive working relationships with customers, getting to know their business needs and requirements
- Assist with IT / Telecoms issues, keeping a record of any faults or defects and arranging repair as quickly as possible.
- Monitor housekeeping, making sure standards are kept high
- Deliver tours of the building to prospective customers
What experience are we looking for in a Reception Manager?
- 2+ years’ experience delivering exceptional 5* customer service
- Experience managing others, training others and supporting staff development
- Experience in assisting to manage a commercial building (for example a hotel)
- Excellent communication skills - this is essential. You must be able to communicate both verbally and in writing, with skill and professionalism
- Computer literate and able to solve basic IT / Telephony issues, and a willingness to learn any systems you’re unfamiliar with.
- Well organised, with good time management
Personal attributes required as a Reception Manager:
- A positive, friendly, outgoing personality
- Confident dealing with a range of people, from visitors to senior business management
- Skilled at multi-tasking and handing conflicting priorities
- Good negotiation skills, able to show tact and diplomacy
- A passion for 5* customer service
- A self-motivated problem solver
- Able to manage others
If you are passionate about customer service and want to further your career within an exciting and dynamic organisation, then this Reception Manager role is for you. Please apply online with your CV today!
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