Telco Support Specialist

Telco Support Specialist

Newcastle

Up to £37,000

The Telco Support Specialist will be responsible for providing expert-level technical support for complex telecommunications issues, performing advanced diagnostics, and collaborating with other support teams to ensure the highest levels of service reliability and performance. This role requires deep technical knowledge, strong problem-solving skills, and the ability to lead critical projects.

Requirements

Education

• Bachelor's degree in Telecommunications, Computer Science, Information Technology, or related field, or equivalent experience.

Experience

• Minimum of 5 years of experience in a telecommunications support role, with at least 2 years in a 3rd line or similar expert-level position.
• Technical Skills
• Proficiency in telecom network infrastructure, including routers, switches, firewalls, and other telecom equipment.
• In-depth knowledge of telecommunications protocols and systems such as VoIP, SIP, PSTN, and mobile networks.
• Experience with telecom monitoring and diagnostic tools.
• Familiarity with telecom regulatory and compliance requirements.
• Soft Skills
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and lead projects.
• Detail-oriented with strong organizational skills.

Flexibility

• You may be required to work overtime when necessary, due to customer requirements.
• You may be required to work in a different department to back fill engineers.

Travel

• Travelling to customer sites throughout the UK maybe required.

Preferred Qualifications

• Relevant certifications such as Cisco CCNP, CompTIA Network+, CompTIA Security+, or similar.
• Experience with telecom-specific software and platforms (e.g., Asterisk, FreeSWITCH).
• Knowledge of scripting languages (e.g., Python, Bash) for automation tasks.

What We Offer

• Opportunities to progress and grow your career
• 23 days holiday plus bank holidays, rising to 28 days after 5 years
• Stakeholder pension scheme & death in service benefit.
• Agile Perks reward platform offering discounts and great deals
• Healthcare cash plan covering everyday expenses such as opticians, dentist etc.
• Cycle to work scheme
• Volunteer Days
• Referral bonuses if you nominate a friend or a new customer
• Employee Assistance Programme – free advice on relationships, mental health and financial planning and more.
• Enhanced Maternity and Paternity scheme