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Role: Field-Based Biomedical Application Specialist
Location: Newcastle region (QE Gateshead, South Tyneside, Sunderland)
Hours: Monday - Friday
Contract: 12-month contract, Inside IR35
PAYE Rate: 200-250 per day (excluding holiday pay)
Umbrella Rate: 265.27-331.59 per day (including holiday pay)
Due to the location, you must be able to drive & have access to a vehicle.
An exciting opportunity has arisen for an experienced Biomedical Scientist or Applications Support Scientist to join a leading global diagnostics organisation as part of their North Technical Services team.
This role provides essential support across chemistry and immunoassay analysers, as well as pre- and post-analytical laboratory solutions. You will play a key part in installation projects, troubleshooting activities, workflow optimisation and ensuring pathology laboratories receive the highest standard of technical support.
Key Responsibilities
As a Product Specialist - Applications, your duties will include:
- Delivering training to laboratory scientists and end users
- Providing onsite troubleshooting and technical support across multiple hospital sites
- Coordinating and resolving customer issues efficiently
- Supporting system installations, upgrades, and modifications
- Participating in review meetings with laboratory teams
- Building and maintaining excellent working relationships with end users
- This is a field-based role covering the QE Gateshead, Sunderland, and South Tyneside hospital sites.
Requirements
Essential:
- Degree in Biomedical Science or a related scientific field
- Experience working within an NHS pathology laboratory (minimum 2-3 years)
- Hands-on experience with diagnostic analysers (chemistry, immunoassay, haematology, etc.)
- Strong technical problem-solving and troubleshooting skills
- Ability to deliver user training confidently and clearly
- Ability to work independently across several sites
- Resilient, adaptable, and comfortable in fast-paced environments
- Full UK driving licence
Desirable:
- Previous field-based or applications specialist experience
- Experience supporting analyser installations or workflow improvements
- Knowledge of laboratory quality systems (QC, IQC, UKAS, ISO15189)
Who We're Looking For
Someone who is:
- Resilient, proactive, and confident in a customer-facing technical role
- Skilled at analysing and resolving complex technical issues
- Highly organised, capable of managing travel and workload independently
- Motivated by delivering excellent service and exceeding customer expectations
- Keen to maintain and develop strong technical knowledge
