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2nd Line Support Engineer - Up to £30,000 + Benefits
Location: Newcastle-under-Lyme
Office: 4 days per week | Full-Time | Permanent
Are you a capable and motivated 2nd Line Engineer looking to join a tech-driven company where your input genuinely makes a difference? If you enjoy solving complex problems, working directly with clients, and getting involved in a variety of technologies, this could be the ideal next step in your career.
iO Associates has partnered with forward-thinking and growing IT services provider, is expanding its technical support team. With a strong focus on delivering excellent service, they're looking for someone dependable and skilled to help maintain high service standards and support their broad client base.
Your Key Responsibilities:
- Providing remote and onsite support to a wide range of clients
- Responding to service desk tickets and calls in a timely manner
- Installing, configuring, and supporting client infrastructure (hardware/software)
- Maintaining and supporting Windows Servers, Microsoft 365, Exchange, SharePoint, and Azure
- Troubleshooting and managing Active Directory, Intune, and PowerShell tasks
- Supporting virtualization technologies such as Hyper-V and VMware
- Managing firewalls, Ubiquiti devices, VoIP systems, and networking (TCP/IP, DNS, DHCP)
- Occasional travel to client sites and the Manchester office (expenses covered)
What You'll Bring:
- A minimum of 2 years in a 2nd Line Support or MSP-based service desk role
- Strong problem-solving skills and a logical approach to troubleshooting
- Comfortable with client interaction via phone, email, and face-to-face
- Knowledge of MDM, networking principles, and Microsoft ecosystem technologies
- A valid UK driving licence and access to your own vehicle
What's in It for You?
- Competitive salary (depending on experience)
- 25 days' holiday + bank holidays + your birthday off
- Flexible working and hybrid arrangements
- Private healthcare plan
- Paid day off for charitable volunteering
- Mental health support via trained first aiders
- Team events and regular social activities
- A culture of ongoing training and career development
Sound like the right fit?
If you're looking for a stable, rewarding role in a collaborative and tech-focused environment, would love to hear from you.
