Sales Administrator

Join Our Team as an Sales Administrator !

Location: Newport

Type: Full-Time | Permanent

Department: Contract Services

Are you a highly organised individual with a passion for customer service and contract management? We're looking for a Sales Administrator to join our team and play a key role in delivering exceptional service to our clients while supporting the smooth administration of contracts from start to finish.

To follow established procedures and coordinate the delivery of contracts from inception, ensuring production activity meets forecasting requirements and is delivered to the highest Environmental, Health and Safety standards.

You'll work closely with:

• Contracts Manager & Coordinator
• Customers, Clients & Site Engineers
• Production, Transport & Credit Control Teams
• Quality & Complaints Teams
• External Buyers

Customer & Contract Management

• Liaise with Existing and New customers to understand requirements
• Build and maintain strong site/customer relationships
• Gather forecasts and delivery schedules
• Document and communicate customer needs internally
• Visit customer sites when necessary

Sales Administration

• Manage customer schedules and input into planning systems
• Monitor delivery progress and coordinate with production
• Identify upselling opportunities and refer leads to sales specialists
• Schedule additional product requirements

Complaint Handling & Resolution

• Proactively identify and prevent potential issues
• Log and respond to complaints using CRM
• Analyse complaint trends and escalate where needed

Contract & Data Administration

• Maintain accurate records and databases
• Generate credit notes and manage contract documentation
• Support reporting and performance tracking

• Microsoft Excel, Word, PowerPoint, Outlook
• CRM systems
• SAP
• Success Factors

• Strong communication and customer service skills
• Excellent organisational and time management abilities
• A proactive approach to problem-solving
• Experience in contract coordination or sales administration
• Ability to work cross-functionally and manage multiple priorities

If you're ready to take the next step in your career and thrive in a fast-paced, customer-focused environment, we'd love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)