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Customer service representative
Customer Service Representative

Customer Service Representative

Owen Daniels

Posted 6 days ago, valid for 11 days

Newport, Newport NP10 8AU

Full Time

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Sonic Summary

The position is for a Customer Service Representative at a global leading Manufacturing organization in Newport, offering a salary of up to £30,000 depending on experience.
The role requires previous experience in a customer service or customer-facing position, with a strong working knowledge of SAP, MS Word, Outlook, and Excel.
Key responsibilities include handling customer inquiries, preparing quotations, raising production orders, and maintaining accurate documentation for orders and deliveries.
The job also involves general reception and administration duties, ensuring effective communication with the sales team and customers.
Additionally, the company offers benefits such as 25 days of annual leave, a healthcare package, pension contributions, and private medical insurance.

Customer Service Representative Permanent 9am – 5pm Monday – Thursday, 9am – 12.00pm Friday Salary up to £30,000 (depending on experience)NewportAre you a Customer Service Representative, looking for an exciting and varied position within a global leading Manufacturing organisation? Our client is well-established within the Manufacturing sector and is looking for a Customer Service Representative to liaising with customers, handle customer inquiries via phone and email as well as updating and maintaining customer accounts and files.Customer Service Representative Job Description

Undertake all sales office administrative functions and maintain effective communications with the sales team and customers
Preparing quotations
Raising production orders
Shipping and invoicing all orders, ensuring that the correct documentation is in place
Maintaining accurate and up to date paperwork and electronic files of all orders and deliveries including freight costs, ensuring each delivery can be traced back to the original order
Maintaining accurate and up to date paperwork and electronic files of all imports and exports
General reception and administration duties

Customer Service Representative Essential Experience/Skills/Qualifications

Experience using SAP
Strong working knowledge of MS Word, Outlook, Excel and SAP
Previous experience working within a customer service / customer-facing position
Knowledge and understanding of import and export procedures, shipping and transport documentation

Customer Service Representative Company Benefits

25 days annual leave
Healthcare package
Pension contribution
Private medical insurance

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