Assistant General Manager

Hours: 40 per week
Rate of Pay: £29,000 per year
Location: Newport

Are you passionate about health, fitness and creating exceptional customer experience? Do you thrive in a dynamic, fast-paced environment? If so, our Health Club is looking for you to join our team as an Assistant General Manager!

Our Perks:

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Assistant General Manager:

• Assist the General Managers in all aspects of club management.
• Lead, motivate, and support a diverse team of fitness professionals and support staff.
• Ensure the highest standards of customer service are maintained at all times.
• Manage members' inquiries, feedback, and complaints professionally and efficiently.
• Oversee health and safety procedures to ensure a safe environment for members and staff.
• Support in financial management, including budgeting, forecasting, and expense control.
• Promote and execute marketing strategies to attract and retain members.
• Coordinate and manage events, promotions, and community outreach initiatives.

What we are looking for:

• Proven experience in a supervisory or managerial role within the fitness or hospitality industry.
• Strong knowledge in commercial awareness and a basic understanding of leisure industry software.
• Excellent interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness, and a desire to inspire others.
• Strong leadership skills with the ability to motivate and develop a team.
• The ability to establish rapport, build trust and demonstrate credibility.
• The ability to multitask and manage time effectively in a fast-paced environment.
• A proactive and positive attitude with a customer-first mindset.
• The ability to work to deadlines and be KPI driven.
• Strong knowledge and understanding of Health and Safety processes/policies.
• Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.

It would be desirable if you had some knowledge of cafe/bar membership sales. It would also be advantageous if you had crisis management experience.