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Newport, South Wales | 25,500-26,500 | Monday to Friday | Permanent, Full-Time
Introduction
Acorn by Synergie is recruiting for our client, a long-established and well-respected business in Newport, committed to delivering high-quality services and renewable technology solutions. As part of their continued growth, they are seeking a proactive Scheduler / Service Coordinator to join a friendly and supportive team.
Key Duties:
- Answer incoming calls, assisting customers with queries, service requests, and concerns professionally.
- Accurately raise, log, and track jobs within the company's system.
- Plan, allocate, and schedule work for engineers/operatives, ensuring efficiency and productivity.
- Collate and maintain accurate project information and records.
- Order materials and liaise with suppliers to ensure timely delivery.
- Monitor job progress and provide regular updates to customers and management.
- Prepare and maintain engineer schedules, arranging return visits where required.
- Collaborate with colleagues to collate data for completion statistics and performance reporting.
- Support the delivery of a first-class service, ensuring an excellent customer experience at every stage.
Requirements:
- Proven experience in scheduling, coordination, or a similar role (preferred).
- Strong organisational and time management skills with the ability to prioritise effectively.
- Excellent communication skills, both verbal and written.
- Proficiency in IT systems for job logging, scheduling, and data management.
- Experience in resource planning and coordinating multiple tasks.
- Strong problem-solving skills with keen attention to detail.
- Confident liaising with clients, engineers, and suppliers.
What We Offer:
- Supportive and collaborative team environment.
- Opportunity to play a key role in a well-established company with a strong reputation.
- Career growth within a business committed to quality, customer service, and innovation in renewable technologies.
Interested?
Apply now to join this well-established business as an Administrator / Scheduler and contribute to their ongoing success.
Acorn by Synergie acts as an employment agency for permanent recruitment.
