Customer Service Administrator

CUSTOMER SERVICE ADMINISTRATOR

Job Description

Reporting to the Customer Service Supervisor, the successful applicant will support the team with order processing, back stock and queries etc. You will have worked in an office environment or call centre environment previously and be accurate in data entry, have strong administration and customer service skills and be comfortable working as part of a team.

Duties

• Handling inbound calls and emails
• Responding to a variety of queries including general information, warranty updates, pre-sale information, product information, spare parts enquiries and problems with products etc
• Occasional outbound calls may be required to follow up on queries from the website or other departments.
• Processing Orders

Required knowledge, skills or experience

• You will have worked in an office environment or call centre environment previously and be accurate in data entry
• Have strong administration and customer service skills and be comfortable working as part of a team.

Additional Information

Location: Newton Aycliffe

Hours of work: Monday to Thusday: 8:30am - 4:45pm Friday: 8:30am - 4:00pm

Rates of pay: £12 per hour

This vacancy is being advertised on behalf of Gem Partnership Ltd who are trading as a recruitment business.

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