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We're recruiting for an enthusiastic and organised Hire Desk Controller. This is an exciting opportunity to join a thriving, well respected brand, playing a pivotal role in ensuring smooth operations and delivering outstanding customer service.
Overview of role:
As a Hire Desk Controller, you'll be the first point of contact for customers, supporting them with hire enquiries, quotations, and technical information. Your mission is to deliver a seamless customer journey, ensuring every hire request is handled efficiently and professionally, from initial enquiry through to delivery or collection.
You'll also play a key role in collaborating with internal teams and external partners to ensure operational excellence while maintaining strong customer relationships.
Main responsibilities for the Hire Desk Controller
- Acting as a brand custodian, representing the company with passion and pride
- Handling enquiries via phone, email, providing pricing, specifications, technical details
- Converting hire enquiries into successful hires by delivering best-in-class service
- Coordinating transport needs, scheduling deliveries, collections, demonstrations
- Working with the client to drive revenue and ensure smooth operations
- Resolving delivery issues or collections promptly, escalating when necessary
- Maintaining accurate records, raising contracts for hires and off-hires
- Taking ownership of the customer journey, ensuring high standards of service are met
Skills, experience and Attributes required
- Strong organisational and problem solving skills with a keen eye for detail
- Excellent communication and collaboration abilities
- A proactive, passionate and half glass full approach
- Customer-focused approach with a passion for building relationships
- Confidence in handling multiple tasks and working under pressure to meet deadlines
- IT literate, with the ability to quickly learn new systems
- Experience in hire, sales, or customer service is advantageous but not essential
What's in it for You?
Join a company that values its people and offers fantastic benefits, including:
- A salary £36,750 salary with profit share and annual bonus
- 8:30 - 5pm Monday to Friday
- Site based 5 days per week
- 26 days of holiday plus bank holidays
- Pension, life assurance, and staff discounts
- Career development opportunities
