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- Deliver high-quality administrative support to safeguarding and family time services
- Coordinate meetings, take accurate minutes, manage shared inboxes and bookings
- Act as a first point of contact for staff, partners, and service users, offering guidance and promoting access to services
- Organise venues and logistics for family time sessions and integrated meetings
- Assist in financial administration tasks including invoice processing and petty cash
- Support the smooth running of IT, communication systems and hybrid meeting equipment
- Work with confidential and sensitive information, applying policies and procedures around data protection and safeguarding
- 4 GCSEs at grade C/5 or above including Maths and English or equivalent qualifications/experience
- Strong IT skills (Microsoft Office, Teams/Zoom, email, hybrid meeting tools)
- Proven experience in administration, customer service, and communicating with a wide range of people
- Confidence taking accurate minutes at meetings
- Understanding of confidentiality, safeguarding, and data protection practices
- Excellent organisation, time management, and ability to work independently
- NVQ Level 3 in Business Administration or equivalent
- Recognised Customer Service qualification
- Experience in local government or children’s services
- Familiarity with Council policies and customer care standards
