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CMS Recruitment Limited are currently recruiting contact centre agents for our well established client based in North Shields (Tyne & Wear).
Hours of work will be between Monday - Sunday 0800am - 1800pm
You’ll be in contact with lots of different people, so you should be able to quickly build a good rapport and make our guests feel great in a maritime atmosphere. As well as being comfortable working in a performance-driven contact centre environment with confidence.
Responsibilities:
- Providing professional and efficient customer sales and service in all duties.
- Making reservations and handling enquiries via: voice, email, chat and other web response solutions, in order to fulfil customer requirements.
- First contact resolution of customers and clients queries, requests, orders and complaints.
- Proactively contact existing and potential customers with the aim of up-selling products.
- Match and sell our products or services to our customers with confidence whenever possible, by cross or up-selling to appropriate products
Experience:
- Previous contact centre experience is ideal
- Good proficiency and navigation skills around a pc, excellent keyboard skills
- Good telephone manner with a clear speaking voice
- Good communication skills and the ability to build rapport with the customer
- Ability to work well in a team
- Flexible to work at all times in the contact centre, including evenings and weekends.
To apply please send across an up to date CV!
