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Job Title: Desktop Support / EUC Engineer
Location: Bacton (Onsite)
Contract: 3-Month Contract (Potential Extension)
Rate: Up to 38 per hour (Umbrella)
Hours: Full-Time
Are you an experienced Desktop Support Engineer or EUC Specialist looking for your next contract?
We're seeking a proactive, hands-on engineer to join a busy team based onsite in Bacton. You'll play a key role in supporting IT systems, troubleshooting hardware and software issues, and ensuring excellent end-user experiences across both office and offshore environments.
This is an exciting opportunity for someone with strong technical skills who thrives in a fast-paced, varied environment.
Key Responsibilities
- Provide desktop, laptop, and peripheral support, including basic repairs and hardware replacements.
- Install, configure, and troubleshoot software, mobile apps, and secure mobile device setups
- Set up and support AV systems, printers, and collaboration tools.
- Deliver onsite and offshore IT support as part of project delivery.
- Ensure high-quality service and meet customer SLAs.
Key Requirements
- Experience in EUC or desktop support, ideally across multi-site environments.
- Strong troubleshooting and problem-solving skills.
- Confident communicating with users at all levels.
- Offshore experience desirable, but training provided.
- Full, clean UK driving licence required.
Technical Skills
- OS: Windows 10/11 & Windows Server
- Microsoft 365: Outlook, Teams, SharePoint, OneDrive.
- Hardware: Replacing RAM, drives, batteries, and peripherals.
- ITSM Tools: ServiceNow, TopDesk, N-Able, or similar.
- Basic networking knowledge and familiarity with cloud & virtualisation technologies.
