Customer Service Representative

Customer Service Representative

Engineering

Manchester based (Hybrid working - 2 days wfh)

�25,000 - �30,000

The Role

This is a challenging and rewarding role for someone with a passion for customer service and sales.

The customer service representative will be responsible for dealing with customers via telephone, processing orders, informing customers of order status, and delivering the highest level of service to an industrial customer base.

Key Responsibilities

• Deal with incoming phone calls and emails, taking appropriate action

• Provide quotations by email to customer requirements in line with agreed KPIs where applicable.

• Enter customer orders on ERP system according to Company standards and send an acknowledgement.

• Use excellent listening skills to ensure full understanding of customer's requirements and satisfy them in line with the customer's expectations and business requirements.

• Develop good rapport and business relationships with key customer contacts to understand their specific requirements.

• Use excellent listening skills to ensure full understanding of customer's requirements and satisfy them in line with the customer's expectations and business requirements

The Person

The ideal candidate will have the following experience

• Previous experience in a Customer Service role

• Ability to build relationships at all levels

• Demonstrable negotiating skills

• Positive Can Do attitude

• Excellent communication skills both verbal and written.

• Commitment to work to deadlines

• Thorough working knowledge of JDE or equivalent CRM with the ability to process orders and quotations

• PC literate in Powerpoint, Word & Excel

• Experience working in an Engineering environment is desirable but not essential