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- Customer Interaction: Communicate directly with customers who are in arrears with their Council Tax and Business Rates, via telephone, email, and written correspondence.
- Debt Management: Make arrangements to clear outstanding debts and chase missed payments.
- Account Management: Handle accounts both before and after the granting of Liability Orders, ensuring the correct action is taken for each case.
- Enforcement Actions: Deal with accounts managed by Enforcement Agents and take appropriate action, including progressing accounts to charging orders, bankruptcies, or any other actions allowed after a Liability Order.
- Report Management: Regularly work through reports to identify and follow up on debt accounts for Council Tax and Business Rates.
- Problem Resolution: Identify what action is required for each debt account and ensure cases are dealt with efficiently and effectively.
- Documentation: Ensure all communications and actions taken are properly documented for each case.
- Experience with Northgate Systems: Essential for managing debt accounts and tracking progress.
- Communication Skills: Strong verbal and written communication skills, with the ability to listen, understand, and explain complex issues clearly to customers.
- IRRV Qualification: Desirable, though not mandatory. Experience in a similar role will be considered.
- Self-Sufficiency: Ability to work independently with minimal supervision while managing a varied and dynamic workload.
- Attention to Detail: A keen eye for detail to ensure that the correct procedures are followed and all actions are documented accurately.
