Automotive Customer Service Advisor

Bodyshop Administrator / Automotive Customer Service Advisor

Northampton

28,000 - 32,000 + Bonus

• Large Vehicle repair centre
• Permanent Position, Monday to Friday - No Weekends
• Pension, Sick pay, enhanced maternity and paternity, Health cash plan, Dental care, retail discounts, 29 days holiday,

Bodyshop Administrator / Automotive Customer Service Advisor

A great opportunity has just become available at a large, well-established accident repair centre in Northampton.

If you're passionate about working within the automotive industry, enjoy delivering exceptional customer service, and want to join a company that truly values hard work with real opportunities for progression, this could be the perfect role for you.

As a Bodyshop Customer Service Advisor / Administrator, you'll play a key role as the first point of contact for customers - ensuring they receive a first-class experience from start to finish.

As an Automotive Service Advisor / Bodyshop Administrator your role will include:

• Handle calls from customers who have their vehicle booked in for repair with the centre
• Deal with customers coming into site and ensure their needs are identified and met
• Deal with all administration regarding all customer claims and documentation
• Ensure customer awareness of all products and services available
• Approach all customers and assist with requests, including requests regarding vehicle repairs
• Prepare job packs
• Update Autoflow bodyshop management system as required
• Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Bodyshop Manager
• Initiate job documentation and maintain customer records and follow-up systems

Experience Required: Automotive Customer Service Advisor / Bodyshop Administrator

• You must have an excellent customer focused service background, ideally within the automotive sector
• Ideally you will have worked in a Bodyshop / Accident repair centre or Dealership in a customer focused role
• You will have an excellent telephone manner and go above and beyond for all customers
• Use of a Autoflow or similar would be an advantage
• IND123

If you would like to be considered for the Bodyshop Administrator / Automotive Customer Service Advisor position then please send your CV to Rochelle at Clear Automotive or call on (phone number removed)