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We’re looking for enthusiastic and proactive Customer Service Advisors for a Retail Bank.
In this role, you’ll be responsible for engaging with customers following a specific written communication—ensuring they’ve received it and are taking the necessary steps toward the desired outcome.
Start Date: September 2025
End Date: 4 month contract, with extensions
Location: Northampton (3 days a week onsite)
Hours: Monday to Friday 9am to 5.30pm
Compensation Overview
Traditional Daily Rate: £140
Agreed Contract Rate (ACR): £107.46
Illustrative Equivalent Annual Salary: £27,938.57
Illustrative Equivalent Monthly Salary: £2,328.21
Illustrative Equivalent Monthly Holiday Pay: £281.00
Illustrative NET Pay: £2,194.4 (Includes holiday paid upfront)
As a Customer Service Advisor, your role will involve:
- Making outbound calls using a dialler system to follow up on customer mailings.
- Managing queries to resolution or escalating them following established protocols.
- Maintaining accurate records of all customer interactions.
Requirements for Success:
- Confidence in handling a high volume of outbound calls with a focus on quality.
- Previous Outbound call centre experience
- Previous Financial Services experience
- Strong time management skills and adaptability to meet customer needs effectively.
- Ability to work within governance and time-sensitive frameworks.
- Proficiency in Microsoft Office and general PC skills.
- Call Centre and customer service experience within a similar role
